Know Your Customer Policy
Know Your Customer Policy has become important worldwide, especially among financial institutions and banks. This policy aims to prevent identity theft, money laundering and financial fraud. AccentForex treats customers’ safety as our top priority and take all possible measures to prevent fraud. AccentForex works to comply with all safety standards and rules. Any fraudulent activity will be documented and all accounts associated with it will be closed. All funds on these accounts will be lost. We do not request know your customer verify when opening demo and contest accounts. However, you need to be know your customer verified for real accounts trading, for partnerships, for depositing and withdrawing funds.
Requirements and recommendations.
AccentForex aims to maintain the completeness of the data received from the clients, for example, account data and transaction history. To ensure security, we kindly ask you to provide the following information:
- Identification document (ID).
For example passport, international ID or driver’s license.
- Proof of address.
It may be an utility bill / internet; bank statement, etc. The document must contain the name, surname and residential address. It must be issued within the last 3 months.
If you have additional questions, please contact firstname.lastname@example.org
When do I need to provide these documents?
AccentForex highly appreciates when you provide us with the necessary documents as quickly as possible in order to avoid any delays in processing your requests and to fully use AccentForex functionality. We request all the necessary documents before making any deposit/withdrawal transactions for additional funds security.
In some circumstances may be requested Card copies (with personal data covered), but only when you plan to make payments using the Card replenishment method or as an Anti-Fraud protection.
Please note, if we do not receive the necessary documents, your pending withdrawal requests will be canceled and the funds will be returned to your Money Box. We will inform you about this by rejecting the request in our system or via email.
Where can I provide these documents?
As soon as you log into your personal account at my.accentforex.com there is the “Account Verification” option on the main page in the “Personal Information” section. Also, when registering, a pop-up window will immediately appear. You can upload the necessary types of documents there. Please scan your documents or take a photo in high resolution (pay attention to the document requirements here), save the images before uploading them. Verification will be processed by the Compliance Department for no more than 12 business hours.
How can I know my documents are safe with you?
AccentForex takes documentation at the highest priority and with respect for privacy. All files we received through a personal area are protected by a high level of encryption at each stage of the verification process. We recommend you do not send documents by email, as your email may be unsafe enough for sending such data.
AccentForex does not transfer your personal data to third parties.
We appreciate your cooperation and help making AccentForex a safe trading platform.