Deposit and Withdraw policy
Trading in any investment opportunity that may generate profit requires AccentForex customers to deposit money on their online account. Profits may be withdrawn from the online account.
Deposits
Deposit to AccentForex should be made from a source (e.g. bank account, payment system, credit/debit card, ect.).
Client should provide card/bank account ownership confirmation to avoid payments from 3rd parties.
For example, if cliend want to deposit using card, the card scan copy or card photo should be provided (read more about verification and AML policy). If client don’t comply with this policy, deposit can be rejected.
Please note that client’s account Accentforex can be deposited with the amount different from what was sent because of the commission. The Company does not charge any commission it can be charged by payment system or bank. Please, find out more about commission on the deposit/withdraw page.
Withdrawals
According to generally acceptable AML rules and regulations, client should withdraw funds only through the same bank account or credit/debit card or payment system account that was used to deposit the funds and the same currency.
In addition, when you deposit or withdraw money for trading purposes using alternative payment methods, you should be aware that additional fees and restrictions may apply.
Without derogating of the foregoing, AccentForex may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations.
Additional information and documents may be required to present from client during withdrawing process.
Non-Deposited Funds
Funds appearing on Clients’ account may include agreed or voluntary bonuses or any other sums not directly deposited by the Client or gained from trading on account of actually deposited funds (“Non-Deposited Funds”).
AccentForex may provide bonuses which can be used according to the Trader Agreement. All bonus funds is fully belong to AccentForex broker and considered as a Non-Deposited (credited) Funds and can be canceled at any time.
Withdrawing process
To withdraw your funds you should follow several steps and rules below:
- Log in to your personal account.
- Open Internal transfer tab and withdraw your funds from trading account to the MoneyBox
- After processiong of internal transfer is done, you can apply for the withdraw from the MoneyBox to payment system, bank or card.
- Open withdraw funds tab and fill out the fields.
- If the additional documents is required, we contact you within one working day.
- When there are two or more active details, the withdrawal is carried out on any of the selected details in proportion to deposits.
- Withdrawing funds to bank accounts are possible only after depositing money through a bank.
- The Company does not charge any commission. Commission based on the beneficiary’s bank.
- Withdrawing process will be completed within 5 business days from the moment of accepting withdrawing request by the Company from the Client.
Attention! AccentForex, in accordance with international laws on combating terrorist financing and money laundering, does not accept payments from third parties and payments to third parties are not carried out.
AccentForex is not liable in case of 3rd parties delays, who are not related to the company.
Bank transfer takes 3-5 banking days under normal conditions.
The AccentForex company processes withdrawals to the Visa, Mastercard, China Union Pay Cards within 1-2 business days. But please note that under normal conditions payments go up to 6 banking days.
Currency exchange
AccentForex provides clients with ability to exchange deposited funds to use for trading or investing. We accept two currencies (USD and EUR). Each client has 2 personal Money Boxes (for EUR and for USD). If the client need to transfer funds from USD Money Box to EUR Money Box, the Internal tranasfer should be used. When client change funds to anouther currency, the additional change commission can be charged. Moreover, currencies exchange is made according to the current exchange rate on the market.
Refund and Return Policy
AccentForex provides clients with a clear and transparent refund policy. In case you are not satisfied with our service level and in case you did not make trading, investing, conversion transactions, you can request a refund. We offer 100% refunds within 1 working day of the original service deposit. Your request will be reviewed within 5 business days. After one day, your deposit will no longer be refundable.
When you become a client of Accent Markets group, you agree not to request a refund or chargeback from your payment method provider at any time while or after using our services. Please note, profits or losses received as a result of your trading activity cannot be a subject to refund request.
Refund should be made only to the payment system/card client used to deposit.
If the origins of your funds and/or your whole activities are contrary to our Anti-Money Laundering Policy (AML policy) we reserve unilateral rights to cancel transferring of funds (deposit or withdraw) and freeze the assets to refund them back.
Kindly ask you to contact us if you have any issues related to our services.
Additional Terms
Please note this policy cannot be exhaustive, and additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering. Please note any and all usage of the site and services is subject to the Terms and Conditions, as may be amended from time to time by AccentForex, at its sole discretion.
