FAQ

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General

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  • When the company was registered?

The company was registered in 2010.

  • Do you accept US citizens?

According to the internal company rules and the US legislation, we do not accept US citizens.

  • Are you regulated? Which authority?

Regulation and licensingAccent Markets Group Inc. is registered and regulated by the Vanuatu Financial Services Commission (VFSC).

  • Why the regulation is registered for Accent Markets Group, and not for AccentForex? 

AccentForex is a trademark that belongs to the group of companies Accent Markets Group.

  • What is MoneyBox?

MoneyBox is the account for keeping your money. It can help you to distribute your funds between your trading accounts (if you have several). Also you can make transfers from the euro account to the dollar account and vice versa.

  • What is MegaTransfer?

Megatransfer Company is registered in the UK, and regulated by the FCA electronic money institution. (reg. # 900178). For deposit and withdrawal you will not need to create additional wallets. You simply pay with your bank to our account Megatransfer on details that we provide to you.

And in the case of withdrawal, you will get the money directly to your bank.

It would be an excellent alternative until the moment of receipt the new bank details.

  • Who is an IB?

IB (Introducing Broker) partner is a person who working on creating a client base of active traders. IB partner gets all the necessary software and support for attracting process. The result is that IB getting commission based on completed trades of their clients. The more clients and more trading operations completed, more commission getting IB partner.

  • What advantages of IB-program will I receive? 
  1. There are no restrictions on the deals duration. Even if the deal was in the market for 1 second you will receive rewards for it.
  2. No restrictions on the pips number.
  3. No restrictions on the transactions number, withdrawal of funds
  4. Full clients online monitoring (MT4 manager)
  5. One of the most profitable rewards for IB-partners among other brokers. (For example, commission for EURUSD_FX = $ 10 for 1 lot without restrictions)
  6. We give the minimum spreads which will contribute to the greatest trader activity.
  7. Our support promptly solves the arising issues both for the trader and IB.
  8. Full transparency of the Broker-Partner relationship, without hidden terms.
  • What is the difference between PAMM-partner and IB partner?

You have the opportunity to become an IB partner or a PAMM-partner and earn by way convenient for you.

An IB partner receives a commission from each closed trade of attracted clients.

A PAMM – partner attracts investors to a PAMM – account (PAMM – rating) and receives a part of the PAMM – manager remuneration. More detaily read here: for pamm partner

  • Is your IB partner system multilevel or single-level? 

We have two-level automatic system rewarding for our IB-Partners. But the attraction to further levels depends on your desires and possibilities. It is not prohibited.

  • How can I set a swap – free status for my account.

To get a swap – free you should send us any document that can confirm your pertaining to Islamic religion. Your request will be processed after document verification.

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PAMM

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  • What is PAMM?

The PAMM system was created in order to unite successful traders and investors. Anyone can become a PAMM-Manager if he is a trader with a profitable strategy. The broker in this case acts as a guarantor of ensuring a fair sharing of funds between all participants (manager, investor, partner), who, in turn, receive commissions from trades. This distinguishes the PAMM system from trust management.

what is the pamm service accentforex

  • How does PAMM System work?

PAMM-account is not an ordinary account.

It consists of separate investment parts. PAMM-manager acts as an investor too. The trader trades his own money and the investors’ money as well respecting their interests. In return, he receives compensation fee from investors.

A more detailed description of the distribution of shares can be found at the link below.

how does the PAMM service accentforex work

  • Does the PAMM Manager have access to Investor Funds?

PAMM-manager doesn’t have access to investor’s money. PAMM-platform AccentForex was created especially for this. It protects the interests of both investors and account manager.

For example: PAMM-account is 100%. There are 2 PAMM investors and a manager. PAMM Manager’s share in the PAMM-account is 65%, the investor’s 1 share is 5%, the investor’s 2 share is 30%. PAMM-manager can’t withdraw more than 65%. PAMM system will not allow him to do this. Since his share doesn’t exceed 65% into PAMM-account.

The same way with investors.. Investor can’t withdraw from PAMM-account more than 30 (5) %.

If the trader earns, the share of all investors proportionally increases (including PAMM-Manager).

  • I invested money in the PAMM-Manager, but cannot see my profits. What should I do?

In order to see your profits, you need to follow the instructions.

On PAMM-Manager’s wall -> your profitability tab -> funds (your money for current trading period); current funds (your profit if there are no open trades); floating funds (your profit if there are open trades).

  • Why do not I see any open trades on the PAMM manager wall?

You cannot see open trades until copy protection expiration. The PAMM Manager sets a copy protection period at the time of registration of the trading account in the PAMM rating according to a trading strategy.

  •  Why do I need an investor password?

Investor has an opportunity to monitor trader’s transactions using investor-password for MT4 account. Please, ask your manager for investor-password to see his trading process and updates. You can contact a PAMM – manager on the post wall (find it on the PAMM-manager’s page in the rating: PAMM rating) or, you can also ask him for email to chat personally.

  • What does it mean ‘follow’ when I open the chosen PAMM-Manager?

We have “follow” function in client’s personal area. It allows you to find following PAMM-managers foremost and also it gives an option to get notifications about following manager to your e-mail.

  • Can I withdraw money from my PAMM-Manager when I want to?

You can apply for withdrawal from the PAMM system at any time convenient for you. But your funds will be withdrawn after the end of a current trading period. A trading period duration depends on the PAMM-account conditions. It could be from 1 day till 30 days.

More detaily read here: PAMM-Agreement_EN.pdf

  • I want to become a PAMM-Partner. What should I do?

In order to become a PAMM-Partner, you need to follow the instruction:

Log in to your profile my.accentforex.com -> select PAMM-Partner -> become PAMM-Partner.

We recommend you read all the agreements first. This is important for partnership work.

After that, you will have a referral-link, which you can post on social networks and on other various resources and invite investors to invest in the selected PAMM-Manager(s). This referral link makes it possible to identify the customer registered on it. Such client is automatically transferred to your affiliate group.

The ref-link looks like: login : 11111

Also, please, do not forget to send documents for verification.

  • What is the difference between PAMM-partner and IB partner?

You have the opportunity to become an IB partner or a PAMM-partner and earn by way convenient for you.

An IB partner receives a commission from each closed trade of attracted clients.

A PAMM – partner attracts investors to a PAMM – account (PAMM – rating) and receives a part of the PAMM – manager remuneration.

  • I registered a PAMM account, but it did not appear in the rating.

PAMM account appears in the rating after making a minimum deposit amount of 1000 USD / EUR. If you register an existing account with the broker AccentForex in the PAMM-system, the account will be launched after moderation within 24 business hours.

  • What a rollover is?

Rollover is the time of trading session restart. All deposits, investments and withdrawals are processed only during the rollover time. Please note, all open trades will be closed automatically.

The trader sets a convenient period for the trading session, which can be seen on the PAMM-Manager page.

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Trading

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  • What the difference between Micro, Mini, STP, ProFit trading accounts?

      MICRO account type:

Narrow fixed spread from 2 pips
The minimum deposit is $ 50
Maximum balance to $ 1,000
Minimum lot is 0.01
Maximum lot is 5
Adjustable leverage from 1:1 up to 1: 500
20 currency pairs and CFD

trading account micro

      MINI account type:

Dynamic spread from 0,5 points
Minimum lot is 0,1
Leverage to 1:200
Minimum deposit – from $100
Maximum balance – to $10 000

trading account mini

      STP account type:

Dynamic spread from 0.1 points
Minimum deposit from $100
Maximum balance – to $10 000
Minimum lot for trade 0,1
Leverage from 1:1 to 1:200
60 currency pairs and CFD

trading account stp

      PROFIT account type:

Spread from 0,5 points
Minimum volume in trade – from 1 lot
Leverage to 1:100
Minimum deposit – from $1000

trading account profit

  • How can I set a swap – free status for my account?

To get swap-free status, you should send us a document that can confirm that you are professing Islam religion, if it is not indicated in your passport or ID. Your request will be processed after document verification.

  • Please, could you clarify your order processing speed?

Order processing speed from 0.3 ms.

  • Which accounts have no slippage?

Micro, Mini, Profit accounts have no slippage.

  • Which accounts have no requotes?

STP account has no requotes.

  • Do you have bonuses and how are they used in trading?

Broker AccentForex offers its customers 2 types of bonuses. 35% and 40% ones. They are used in trade and protect you during a drawdown.

Since the bonuses are wholly owned by the AccentForex broker, the decision to give a bonus is made on an individual basis for each client.

  • What the difference between bonuses?

      Cash Bonus 35%:

35% is fully tradable bonus;
min deposit from $ 300;
withdrawable bonus
can receive one-time.

full terms and conditions

      Deposit Bonus 40%:

bonus 40% is fully tradable;
min deposit for getting bonus from $ 100;
max bonus $ 4000;
non-withdrawable bonus;
can receive many times.

full terms and conditions

  • Can I withdraw a bonus?

You can withdraw the 35% bonus only after you fulfill all bonus terms. Find out more the full terms and conditions, (withdraw conditions)

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Financial

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  • How long does deposit take?

Depending on a replenishment method under normal conditions the replenishment time may take from several seconds to several minutes.

read more about replenishments

  • Do you take any commission when I make deposit?

AccentForex does not take any commissions. But Payment systems or bank can take some commissions.

more fees info

  • What commission will I pay for the deposit/withdrawal via OkPAY/Credit Card/ MegaTransfer?

When you deposit via OkPAY the commission will be 0.5% but no more than 2.99 USD(EUR). For withdrawal is the same.

When you deposit via Credit Card the commission will be 4.1% + $0.5. The deposits from $1000 commissions will be compensate by AccentForex broker. For withdrawal the commission will be 3.2% + $8.

When you deposit via MegaTransfer Wallet the commission will be 0,5%. For withdrawal is the same.

  • What is the commission for conversion (from Money Box EUR to Money Box USD or vice versa)? 

AccentForex takes a commission of 0.2% from the transfer amount.

  • Is there a commission for internal transfer between accounts (from a Money Box to a Trading account and vice versa)?

AccentForex does not charge fees for internal transfers.

  • How long does withdrawal take?

Usually under normal conditions funds withdrawal takes no more than 24 business hours.

Payments for Visa, Mastercard, China Union Pay cards take 1-2 banking days. But please note that under normal conditions payments can reach your card up to 6 banking days.

AccentForex is not liable in case of delays by 3d persons who are not relate to the broker.

  • What is the minimum withdrawal?

The minimum wallet to wallet withdrawal is 5 USD(EUR).

  • What is PIN? What is it for?

When you register an account, the message is sent to your email address. In this message you will find your PIN. It is necessary for you when submitting a withdrawal request for security reasons. 

  • Can I replenish an AccentForex account with one payment system, but withdraw funds to another payment system?

According to the company’s internal rules and AML policy, the withdrawal under normal circumstances should be carried out in the same way as the deposit was made. This is necessary in order to combat terrorist activities and money laundering.

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Contact us if you don’t find your issue in the FAQ list. It would be a great if you help us to improve our support facilities and send us your suggestion about FAQ to the email: support@accentforex.com

Thank you for cooperation.

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